This role is mainly responsible for monitoring and preparing the KBZPay transaction statements within the SLA by ensuring 100% accuracy and and maintaining daily reports for the Legal team.

• Monitor & handle daily transaction which are received from Legal team by meeting SLA
• Prepare transaction statements in accordance with the service parameters, policies and standard operations procedures (SOP) by ensuring zero error and in a timely manner
• Identify to be complete documents about collateral as per rules and regulations and procedure of the Bank.
• Need to liaise with Legal team for updated guidelines and internal teams as well if required
• Inform immediately the appropriate supervisor of any irregular issues or transactions
• Escalate to management for any challenges which will have impact to daily operations
• Accountable for the maintenance and updation of all transactional records
• Know the task scope and meet KPIs by ensuring quality compliance
• Flexible to work in shift assignments if required.
• Multi-tasking and time-management skills, with the ability to prioritise tasks.
• Help promote and maintain a positive company image

• Any Bachelor Degree Holder
• Able to communicate effectively at all levels
• Good presentation skills and people skills; team player
• Knowledge of customer service principles and practices
• Strong proficiency in Microsoft Word, Excel and PowerPoint
• Basic English Skill
• Demonstrates high energy, professionalism and maturityBeing able to adapt to new situations and environments is important
• Prefer with at least 3 year of working experience in the related field is required for this position
• Experience working in banking / financial services would be an added advantage