The Product Operation Specialist of KBZPay Official Accounts & Chat must be an expert communicator, serving as the point of contact for the internal product team and tech partner. This role includes addressing product issues, enhancing product efficiency, and performing day-to-day Product support operations.

• Monitor and maintain the operational performance of the products and its services to ensure uptime, reliability, and scalability.
• Collaborate closely with cross-functional teams, including product development, customer support, and tech partners, to identify and address operational issues and implement solutions.
• Conduct regular audits and analyses of product operations to identify areas for improvement and optimization.
• Develop and maintain QA documentation and monitor SLA regularly to support efficient and effective product operations.
• Provide technical support and troubleshooting assistance to internal teams and external stakeholders, including customers and partners.
• Proactively identify potential risks and vulnerabilities in digital product operations and implement mitigation strategies.
• Participate in testing and deployment of new product features, enhancements, and updates, ensuring a seamless transition to production.
• Collaborate with product manager and development specialists to prioritize and implement operational improvements and feature requests based on user feedback and business requirements.
• Act as a subject matter expert on digital product operations, providing guidance and support to team members and stakeholders as needed.

• Bachelor’s degree in computer science, information technology, or related field; higher degrees or relevant certifications are advantageous.
• 1 year of experience in product management, Fresh Graduates are also welcome
• Basic knowledge of product testing is a plus.
• Understanding of digital technologies, platforms, and systems
• Proficiency in English.