OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Head Of Operations, Customer Services

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
06 Feb 2018
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Company Profile Jobs From this Company 100
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
Head Of Operations, Customer Services
KBZ Bank, | Yangon

Head Of Operations, Customer Services

KBZ Bank
Yangon

Head Of Operations, Customer Services

KBZ Bank
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
06 Feb 2018
Verified
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

-• Directs execution of the overall service quality of Customer Service and ensures that agreed KPIs are met and SLA’s are adhered to.
-• Managing the daily running of Customer Service, including implementing strategies and development of best practices for Customer Service management and operations.
-• Directs execution of quality management training programs for the Virtual Branch.
-• Maintains and improves Customer Service operations by monitoring the performance of Virtual Teller.
-• Ensures process improvement and quality assurance of Customer Service.
-• Provides training and onboard new Virtual Teller.
-• Retaining Virtual Teller through ongoing motivation and coaching.
-• Prepares Customer Service performance report by collecting, analyzing and summarizing data
-• Keep abreast with up-to-date knowledge of emerging trend in Customer Service operations management.
-• Ensures effective resource planning through staff recruitment

Open To

Male/Female

Job Requirements

- Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking or equivalent.
- At least 10 year(s) of working experience and managing a large team in the related field is required for this position.
- Experience working in Customer Service Center of banking / financial services would be an added advantage.
- Ability to command both spoken and written in Myanmar and English.
- Strong knowledge in Microsoft Office and Customer Service related applications.
- Possess strong problem solving skills, leadership, professional maturity, communication skills and ability to work independently.

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend