Aftersales Manager (Generator & Solar)

(Mechanical Engineer )

RMA Myanmar

Hlaingtharya | Yangon

1 Post

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Aftersales Manager (Generator & Solar)

RMA Myanmar, Hlaingtharya | Yangon

Apply Here

Aftersales Manager (Generator & Solar)

RMA Myanmar

Apply Here

Aftersales Manager (Generator & Solar)

(Mechanical Engineer )

RMA Myanmar

Myanmar - Yangon

Hlaingtharya | Yangon

1 Post

Today

Apply Here

Experience level

Manager

Job Function

Engineering, Technical, HSE

Job Industry

Engineering/Machinery

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Develop the Aftersales Service Team and support business as assigned by General Manager.
Schedule, manage and monitor the day to day activities which include Generator Services, Power Business & other Emergency call visit and repairing business under ATC and RMAS.
Improve aftersales team performance by effectively utilizing available resources
Focus on achieving a high level of Customer Satisfaction and repeat business with key performance indicators (KPI’s) as recommended.
Actively strive for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
Ensure that customer service performance by service personal is professional and appropriate to support business growth, brand differentiation and customer loyalty.
Prepare the Weekly Customer Visit Schedule, Quotations & Reporting including update competitors pricing to management.
Prepare and Control the tne Designing, Planning, Costing, Estimation and expenses.
Frequent contact with customers for the continuous and more business opportunity.
Be solution driven; focus on finding the right solution for long term customer relationship.
Sell in the consultative sales solution manner with the partnering approach.
Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel.
Work with all stakeholders including Sales, Marketing & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management.
Maintain stock balance and spareparts inventory,
Manage and maintain the service workshop to optimal operational standards.
Regularly maintain Customer Database “CRM” and other company management systems as required by the direct report manager and company policy.
Review & Follow up the daily Manpower and Resources Availability, Job & Service Schedule according to the Project, Contract and on call basic.
Being aware of Safety and Environment working conditions in working area, workshop and on the field.
Responsible to strengthen and develop the Power After-Sales business: maintenance, service contract, Repairing & Overhauling, and Rental Business.

Open To

Male/Female

Job Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering or related field.
Technical knowledge of power products (Generators & Solar systems) including system design, load calculation, estimation, and proposal preparation.
Strong customer service orientation, particularly for after-sales support and technical service.
Basic business and financial knowledge for planning, pricing, and cost control.
Ability to manage and develop teams with good coordination skills.
Strong innovative thinking, planning, and organizational abilities.
Willingness to travel locally for customer visits, project supervision, and business development, and internationally for training and factory visits.