Reported successfully

Develop Key Account Customers list and increase the Active Key Account Customers list of Makro Myanmar

Analyze the results (weekly, monthly and quarterly) of the Key Account Customers in terms of turnover, profits, loses, margin, average buying, frequency on the yearly and monthly base to make the right decisions to improve the situation and to use the information to be key input of developing effective plan

Plan and to organize the Key Account Customers approach in due time in order to anticipate the main events and needs

Collect the Key Account Customer Demands, Expectations and Needs and then propose solutions and alternatives to them in a short terms view

To survey (deliver inputs and monitor) the market in order to know what Competitors are doing to allow MAKRO to react and to adapt its Strategy

Work closely with Store Customer Development team and O2O team to develop effective customer activities plan by individual Key Account Customer on a regular basis

Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction

Respond to develop the Sales & Profit and number of valuable accounts as KPI

Deal with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Button Line target

Effective problem solving for customers’ satisfaction in primary level and find solution

Perform any other duties as may be assigned.

Bachelor degree in business management or any related field 

Minimum of over 3 years’ experience supervisory experience in sales and key account customers’ management, preferably within the FMCG or retail industry

English Proficiency Skill needed.

Excellent knowledge of MS Office