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Key Responsibilities:

1. Branch Operation & Daily Management

Ensure the smooth completion of daily branch tasks.

Supervise staff compliance with company procedures and regulations.

2. Sales & Marketing

Achieve monthly sales targets (New Customer, Upgrade, Reconnect).

Conduct local market research and recommend expansion opportunities.

Coordinate and implement promotion plan and events with Head Office S&M department.

3. Customer Service

Manage resolution of customer complaints to ensure customer satisfaction.

Analyze customer feedback and data, and submit recommendations.

4. Technical Coordination

For Network Error, Incident Cases, Service Layer Issues, Service Disruption, Bandwidth Issues, Fiber-related and Backbone-related matters:

• Timely notify and coordinate with Technical Departments (Transmission, Service, NOC).
• Propose solutions and recommendations.

5. Coordination with HR, Admin, Finance, Government and External Relations

6. Reporting

Education: A Bachelor’s Degree in any field is required.

Experience:

• Minimum 3 to 5 years of management-level experience in the telecommunications (ISP/Telecom), marketing, or service industry.
• Experience in branch operations management, finance/accounting, and administration.
• Experience in human resource management (staff supervision, attendance, performance evaluation).

Abilities:

• Ability to work under pressure and handle emergency situations calmly.

Working Conditions:

• Based at the branch office, but required to travel within the local area for customer visits, authority meetings, or technical site checks.
• Able to travel to Head Office or other branches as needed for duties or training.