The role holder is responsible for ensuring branches’ operating processes are consistent and in compliance with the Bank’s policies, standards and controls, and relevant regulatory requirements. 

• Ensure to follow bank’s policy, guidelines, process, procedure and service quality.
• Ensure all relevant staffs are trained/briefed on changes in a timely manner.
• To development and implementation of customer service initiatives across the branch network, including 4-Pillars service requirements, NPS, etc.
• To track all operational lapses or significant incidents/issues reported by branches. However, this is not to supersede or replace the Bank’s overall escalation and reporting process (if any).
• To Work with the branches and relevant stakeholders to review and continuously strengthen and enhance systems, processes and controls.
• Conduct regular meetings with branches to promote risk awareness and explore ways for process improvements to increase productivity and/or strengthen controls.
• Monitoring on branches to maintain the internal control and prevent for the Fraud Cases.
• Occasionally need to visit to the branches for surprise tour.
• To manage the Branch Operation Supervision Lead and Branch Service Lead.
• Submit to BOS’s Head the daily operation and service supervision report.

• Any Degree holder
• Proficient in relevant computer applications
• Required language proficiency (Myanmar, English)
• Knowledge of Banking Products and Services
• Teamwork and leadership skills
• Minimum 10 years of experience in Branch Manager Field (perferable) 
• Good communication skills; attention to details