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Customer Care Manager

(Customer Service Manager )

Myanmar Oriental Bank (MOB Bank)
Kyauktada | Yangon
  1 Post
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. 1 day(s) ago
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Yangon
Verified
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here
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Customer Care Manager

(Customer Service Manager )

Myanmar Oriental Bank (MOB Bank)
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.
Kyauktada | Yangon
  1 Post
1 day(s) ago
Verified This Job has been Verified as
Real by the Company.
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Lead and manage the Customer Care team, including call center and customer support functions
  • Oversee daily handling of customer inquiries, complaints, and service requests
  • Ensure compliance with MOB service standards, SOPs, SLAs, and regulatory guidelines
  • Manage escalated or sensitive customer cases with professionalism and confidentiality
  • Monitor and analyze customer feedback, complaints data, and CSAT performance
  • Identify service gaps and recommend process improvements to enhance customer satisfaction
  • Coordinate closely with Branch Operations, Digital Banking, Compliance, and IT teams
  • Prepare regular customer care performance reports for management and senior leadership
  • Coach, train, and motivate team members to deliver service excellence

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Business Administration, Banking, Finance, or a related field
  • Minimum 5 years of experience in customer care, service operations, or banking services
  • Proven experience managing customer-facing teams in a bank or financial institution
  • Strong knowledge of customer complaint handling and service recovery
  • Excellent communication, interpersonal, and problem-solving skills
  • Experience in tracking service KPIs such as CSAT, complaint resolution time, and SLA
  • Familiarity with CRM systems and MS Office applications

What we can offer

Benefits

Bonus
Over time

Highlights

Rewards for over performance

Career Opportunities

Training Provided
Promotion opportunities
Apply Here

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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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