An Exciting Opportunity for ...
About Kids&Us International
Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain exponential growth over the last few years.
Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 200,000+ students in 600+ schools throughout 10 countries.
Kids&Us aims to set a benchmark and be the world's leading brand in English learning for children from the age of 1 year old in accompany with its exclusive teaching methodology providing exciting education journeys which follows a logical, natural, and spontaneous order.
Key Areas of Responsibility:
1. School Operations Management
- Establish and monitor the onboarding procedures of new students and class opening in order to ensure compliance at the school level.
- Manage and oversee the scheduling of school Kids&Us classes and activities following the budget and target.
- Manage and control the inventory of the schools' didactic materials and stationaries.
- Ensure all schools are always clean and tidy.
2. Academic success management
- Forecast and recruit service team members in alignment with the Headcount Plan
- Manage and ensure the academic procedures and deliveries at all schools in full compliance.
- Manage the implementation of all corrective measures requested from Academic
- Management in compliance to Kids&Us standards.
- Make requests for teachers’ reinforcement trainings to the Academic Management.
3. Customer experiences management and commercial support
- Oversee the compliance of the parentteacher communication protocol at the school level to develop close relationship and high level of trust with the families.
- Manage and ensure the high level of satisfaction for both parents and students across the schools by providing guidance to School Academic Manager of complex cases, protocol and guideline for standardization and uniformity.
- Ensure the collaboration and full support from the service team to the commercial function to drive customer retention and student referrals.
- Lead and develop CX initiatives of the organization.
4. People engagement and development
- Manage and evaluate the performance of the services team in line with the organization’s HR policies and procedures. Ensure compliance to the organization’s training programs and policies.
- Drive the engagement level of the staff and stimulate high morale across the schools.
While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.