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Customer Engagement Manager

(Customer Service Manager )

Cho Cho Co.,Ltd
Hlaing | Yangon
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
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Customer Engagement Manager

Cho Cho Co.,Ltd
Yangon
APPLY HERE

Customer Engagement Manager

(Customer Service Manager )

Cho Cho Co.,Ltd
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Hlaing | Yangon
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

FMCG

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  1. Customer Onboarding:
    • Drive large-scale customer onboarding initiatives, ensuring a smooth and seamless integration experience.
    • Collaborate with the tech team to enhance and refine the onboarding process based on user feedback and industry best practices.
  2. Education & Training:
    • Design and conduct training sessions, workshops, and webinars to equip customers and prospects with the knowledge to utilize our platform to its fullest potential.
    • Collaborate with product teams to develop user guides, FAQs, and tutorial videos.
  3. Engagement & Retention:
    • Design and implement engagement programs in conjunction with related departments to ensure consistent customer activity and loyalty.
    • Monitor customer usage patterns and develop strategies to increase engagement and reduce churn.
  4. Team Leadership:
    • Lead, mentor, and coach a customer-facing team, ensuring they offer the highest level of service and support.
    • Set clear objectives and KPIs for the team and monitor performance against these metrics.
  5. Voice of the Customer:
    • Act as the chief advocate for customers within the organization, ensuring their feedback, concerns, and needs are heard and addressed.
    • Regularly gather and analyze customer feedback, using this data to inform product development, marketing strategies, and overall company direction.
  6. Collaboration:
    • Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and the consistent delivery of customer-centric initiatives.F

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Business, Marketing, or a related field. A Master’s degree is an advantage.
  • A minimum of 5 years of experience in customer engagement, customer success, or a similar capacity, preferably within the e-commerce or FMCG sector.
  • Proven leadership capabilities with experience managing customer-facing teams.
  • Strong understanding of the B2B e-commerce landscape and FMCG market in Myanmar.
  • Exceptional communication and interpersonal skills.
  • Proficiency in both Burmese and English.

What We Can Offer

Benefits

Annual Bouns
Leave Bonus
Lunch Provided
Ferry Provided
Uniform

Highlights

Fun working environment,
Make a difference.

Career Opportunities

Learn new skills on the job.
Apply Here

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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

FMCG

Min Education Level

Bachelor Degree

Job Type

Full Time

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