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Customer Experience Specialist

Grab
| Yangon
  2 Posts
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. 25 Oct 2019
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Yangon
Verified
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
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Customer Experience Specialist
Grab, | Yangon

Customer Experience Specialist

Grab
Yangon

Customer Experience Specialist

Grab
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.
| Yangon
  2 Posts
25 Oct 2019
Verified This Job has been Verified as
Real by the Company.
Recruiter active1 week ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Get to know the Role:
• Guide our drivers and passengers in using our products
• Manage service enquiries and disputes arising from our drivers and passengers
• Provide excellent customer service to our customer base
• Maintain good relationships and community building efforts with drivers and passengers

The day-to-day activities:
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

Open To

Male/Female

Job Requirements

The must haves:
• Min 2 years call centre experience
• Comfortable working in a Call Centre environment and handling large volume of calls/ email tickets per day
• Good communication skills and fluent in spoken and written English
• An effective listener and troubleshooter
• Attentive to detail and accuracy
• Comfortable with 24/7 shifts

What we can offer

Benefits

• Rewards for great performance
• 13th Month Pay

Highlights

• Fun working environment, casual wear every day
• Work with an international team to gain global exposure
• Make a real impact in Southeast Asia

Career Opportunities

• Learn on-the-job
• Career progression and career mobility
• Coaching programme
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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