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Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank
Kamaryut | Yangon
Verified This job has been verified by the company as a real job vacancy.
4 days ago
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
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Customer Resolution Officer

KBZ Bank
Yangon
APPLY HERE

Customer Resolution Officer

(Customer Service Assistant)

KBZ Bank
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
4 days ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Handle all issues and customer complaints from every channel
  • Review and find out the best solution to meet the customer’s satisfaction
  • Meeting with customers if necessary, to do service recovery
  • Conduct the complaint analytical reports and submit them to Customer Resolution Manager
  • Summarizing complaint data for management review
  • Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
  • Maintain excellent relationship with the customer
  • Conduct regular branch visits and find out the improvement area at the branches
  • Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employee.  
  • Able to work in the assigned branches to improve the branch customer service standards and traveling to different area
  • Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
  • Documenting customer interactions at the branches
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • Any University Degree, have to experience in Project Management or Marketing
  • Minimum 5 years’ experience in banking or financial industry
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

What We Can Offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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