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Customer Service Advisor

(Customer Relation Officer)

Focus Star Co.,Ltd
Bahan | Yangon
Verified This job has been verified by the company as a real job vacancy.
21 Jul 2025
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Customer Service Advisor

Focus Star Co.,Ltd
Yangon
APPLY HERE

Customer Service Advisor

(Customer Relation Officer)

Focus Star Co.,Ltd
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Bahan | Yangon
21 Jul 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Diploma

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Greet customers when they arrive at the parts and service center and direct them to an available mechanic.
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work.
  • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
  • Answer questions about service outcome (after consulting with mechanic if necessary)
  • Advise customers about warranty protections and potential cost savings
  • Help customers decide between trading in a car and fixing it through our shop
  • Manage and oversee the service center’s workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
  1. Write down Work Order
  2. Receive phone call and submit an appointment
  3. Dealing with OM and AOM about repair job
  4. Update Work Order summary
  5. Follow up overdue on engine oil and transmission oil)
  6. Follow up call on repairing after 1 week’s period
  7. Update new customer lists on database
  8. Follow up credit customer
  9. Complain Handling
  10. Shifting the car to working bay (appointed by AOM and Senior Mechanics)
  11. Inquire parts and prepare quotation to customer
  12. Collect deposit and submit on order
  13. Keep update to customers when repairing car in workshop
  14. Prepare car return form after finishing on repair

Open To

Male

Job Requirements

  • Bachelor’s degree or 3+ years’ service advising experience
  • Extensive knowledge of automotive industry and parts
  • Excellent communication and organizational skills
  • Ability to communicate equally well with mechanics, customers and senior management

What We Can Offer

Benefits

- Ferry & Lunch Provide
- Incentive + Special Bonus

Highlights

-Join an experienced team

Career Opportunities

-Learn new skills on jobs
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Diploma

Job Type

Full Time

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