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Customer Service Manager (Digital Care & Call)

Talent Experts
| Yangon
Verified This job has been verified by the company as a real job vacancy.
11 Aug 2020
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager (Digital Care & Call)
Talent Experts, | Yangon

Customer Service Manager (Digital Care & Call)

Talent Experts
Yangon

Customer Service Manager (Digital Care & Call)

Talent Experts
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
11 Aug 2020
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Assign and coordinate with call center agents to listen to daily calls to know the highest enquiry and feedback from customers
  • Assign and coordinate with call center agents to extract the Facebook comments from all operators including company's facebook page by daily to get the customer reactions and suggestions
  • Coordinate with call center agents to analyze the collected data from call center and digital media channel to categorize the details of customer reactions such as enquiry, feedback & negative, neutral, positive, suggestion comments
  • Manage call center agents to make the outbound call regularly to get the customers' satisfaction feedback/ customer reaction feedback.

Open To

Male/Female

Job Requirements

  • Bachelor Degree Holder
  • Proven work experience in customer services and/or social media field
  • Fair knowledge in IT literacy (Microsoft Office Skills)
  • Strong analytical skills and attention to details
  • Knowledge of digital trends and social media developments
  • Fair in English.

What We Can Offer

Benefits

Bonus
Ferry Provided
Rewards for over performance

Highlights

Fun Working Evironment
International Standards
Make a difference
Join an experience team

Career Opportunities

Learn new skills on the job
Promotion opportunities
Management potential
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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