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Customer Service Officer (MDY)

KBZ Bank

Customer Service Officer (MDY)

KBZ Bank
Recruiter active 12 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
10 Jun 2021

Experience level

Entry Level

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

  • Confers with customers by telephone to provide information about Bank products or services, execution of transactions
  • Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
  • Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Keep abreast of product knowledge to ensure information is given to customers in accurate manner
  • Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
  • Prepare report periodically by collecting and analyzing customer information

Open To

New graduates
Male/Female

Job Requirements

  • Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
  • Experience working with customer support would be an added advantage.
  • Passionate in customer service
  • Excellent communication and problem solving skills.
  • Must be able to work in shift and weekend.
  • Jobs are available in Mandalay.
  • Ability to multi-task, prioritize and manage time effectively.
  • Strong knowledge in Microsoft Office

What We Can Offer

Benefits

Rewards for over performance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Purpose
Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!