. Collaborate with Sales and Logistic team to solve immediate day-to-day operational issues
. Build robust systems and KPI to deliver excellence across the group business ventures.
. Implement relevant SOP' s and deliver through strong KPI setting
. Build business processes to enable growth ambitions of the group through vigilant execution
. Build strong relationships with senior leadership as a trusted advisor.
. Monitor and Drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
. Support operational strategy and innovation to drive business goals for revenue, Operational performance, and profitability.
. Manage, Coach, develop team of Operations teams.
. Manage multiple priorities in a face-paced environment with effective communication and through follow through.
. Establishes sound process improvement initiatives that drive year over year improvement.