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IT Service Manager

Wave Money

IT Service Manager

Wave Money
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
11 Feb 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

• Driver for IT Change & Release Management
• Management of IT Change throughout the lifecycle (including Release)
• Administration of IT Change & Release within ITSM Tool
• Establish and manage IT CAB with associated stakeholders
• Ensure all relevant processes and procedures are regularly reviewed and up-to-date
• Ownership for granting change & release schedule
• Updating and producing “Change Schedule” Calendar along side with scrum masters
• Management of reviews where appropriate for Failed Changes
• Champion IT Change & Release Management across the organization (training, etc)
• Attendance of external CABs to represent the interests of Wave Money
• Report on metrics related to the Change Management processes
• Manage necessary communications to all stakeholders
• Work with various teams internally and partners’ organization to share insights into trends and problem management
• Able to take up assigned ad-hoc task(s) whenever necessary

Open To

Repatriate
Male/Female

Job Requirements

• Proven management of IT Change & Release function
• Successful coordination of various work streams across connected teams
• ITIL qualified with the ability to demonstrate sound understanding of service management principles
• Solid experience in leading, influencing and motivating people
• Adept at planning and organizing to achieve successful outcomes
• Proven experience in developing and rolling out new processes
• Excellent verbal and written communication

What We Can Offer

Benefits

BENEFITS
- Medical, Life & Accident Insurance
- Mobile Usage allowance
- Travel Allowance
- Other benefits including Company Bonus

Highlights

- Myanmar's First Mobile Financial Services Provider
- International Working Environment

Career Opportunities

- Growing organisation
- Develop your career

About Our Company

Wave Money is a leading mobile financial services provider operating with over 57,000 Wave shops across Myanmar. Wave Money is a joint venture between Yoma Bank and Singapore Exchange listed Yoma Strategic Holdings and provides easy, fast and reliable mobile financial services through a nationwide agent network.
Wave Money introduced a unique way of transferring money, bringing millions of people in Myanmar access to formal financial services.

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