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IT Support Technician

Asia Strategic Holdings
Recruiter active 5 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
11 Jan 2023

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

Key Purpose of the Job: 

The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.

IT Support operation 

  • Check and fix issues related to hardware and software in laptop/ PC of User 

  • Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization 

  • Installation and handover the laptop/ IT equipment with handover form 

  • Support users in using printers, projector, user cable 

  • Support users accessing to our company system with approval 

  • Troubleshoot and provide the solution for users using printer, Projector, and peripherals 

  • Arrange and categorize IT equipment 

  • Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches 

IT infrastructure, network, and software support  

  • Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization 

  • Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs  

  • Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place 

  • Monitor and maintain all systems and networks, computers, software according to pre-determine schedule 

End-users’ guideline 

  • Guide newcomers using the system follow up the company standard, security, procedure 

  • Daily checklist and monthly check list 

  • Build some guidelines for using system inside organization 

Open To


Job Requirements

  • Bachelor degree holder with Information Technology or related are prefered
  • Minimum 3 years experience in related field
  • Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN
  • Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux
  • English verbal and written communication 
  • Excellent in problem-solving skills 
  • Ability to work in teams
  • Honest and trustworthy 

What We Can Offer


Rewards for over performance


Internation standards
Joined an experienced team

Career Opportunities

Learn new skills on the job

About Our Company

With headquarters in both Singapore and Yangon, Myanmar Strategic Holdings (“MSH”) is an operator and developer of a fast-growing portfolio of businesses aimed at creating opportunities for investors to gain exposure to one of the world’s final frontier markets: Myanmar.

As a foreign-owned operator and investor in Myanmar, one of the fastest growing economies in the world, MSH employs over 1,500 people operating across three principal sectors that it has focused on thus far: education, hospitality, and business services.

In 2016, MSH first invested in the education sector by securing exclusive rights to operate the Wall Street English language brand in Myanmar. To date, MSH has opened and operates four Wall Street English centers in the cities of Yangon and Mandalay, as well as seven additional Wall Street English centres that it took over in Vietnam.

In 2017, MSH signed a joint venture agreement with Auston Institute of Management, a leading private engineering institution in Singapore, to bring the brand to Myanmar. Auston College in Myanmar was soon launched, with foundation and diploma programs offered at a new state-of-the-art campus. Since then, the school has grown; in 2020, it partnered with UK’s Liverpool John Moores University to add internationally recognised degrees to its offerings.

In 2018, MSH identified an opportunity to open a top-tier international K-12 school in Yangon at a moderate price. After over a year of careful planning and fitting out of a world class new four-story campus, Yangon American International School welcomed its first students in August 2019. The school continues to grow and will be the first to offer the International Baccalaureate Primary Years Program when it is certified in 2021.

In 2018, MSH entered into the security risk management market by acquiring Exera, a leading security company in Myanmar, with over 1,200 professionals serving 50 companies. Exera provides risk management, consultancy, integrated security, security logistics, facilities management, and cash solution services.

As of 2020, the hospitality division operates nearly 500 beds across four locations under the boutique brand ‘Ostello Bello’. The group is continually sourcing for more locations to add to its portfolio.

Apply for this job


Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

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