MMR
Myanmar
IT Support Technician
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Exciting Opportunity for ...
Key Purpose of the Job:
The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.
IT Support operation
Check and fix issues related to hardware and software in laptop/ PC of User
Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
Installation and handover the laptop/ IT equipment with handover form
Support users in using printers, projector, user cable
Support users accessing to our company system with approval
Troubleshoot and provide the solution for users using printer, Projector, and peripherals
Arrange and categorize IT equipment
Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches
IT infrastructure, network, and software support
Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
Monitor and maintain all systems and networks, computers, software according to pre-determine schedule
End-users’ guideline
Guide newcomers using the system follow up the company standard, security, procedure
Daily checklist and monthly check list
Build some guidelines for using system inside organization
Open To
Job Requirements
What We Can Offer
Benefits
Highlights
Career Opportunities
How many relevant experiences do you have?
Can you communicate in English?
Please mention your notice period & expected salary.
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