We are seeking a self-motivated and innovative Channel Manager to join our Retail Transactional Banking team at KBZBank.
KBZPay Channel manager generally helps the channel Leads in the development and implementation of different strategies to acquire a strong position in the market and stay ahead in the competition. Here is a list of the responsibilities:
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Manage and contribute to KBZPay customer app by the channel perspective - the main focus mode is on the growth of user rate , app consistency and increment of conversion rate over KBZPay users
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Monitor key KPIs monthly such as login active user, transaction active user, new onboarded user by channel wise
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Review business progress with product managers and plan for campaigns as necessary.
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Brainstorm new product feature ideas from channel perspective
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Identify the potential customers and vendors and try to build long term relationships and personalized campaigns engaging plans
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Monitor the distribution, sales and consumer reactions through a well-conducted consumer analysis on a monthly basis
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Convey, recommend and provide different suggestions to the research and development team after studying and analyzing the current market trends / campaigns.
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Make a place for the new and old products of the company by identifying the new potential areas
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Monitor competitors' activities and prepare competitor analysis to share with management.
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Finetune customer experience journey and align with key stakeholders.
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Along with these duties he/she also needs to carry out some additional duties which are as under:
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Prepare MIS report and deck to share with management and present monthly
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Review bi-weekly and monthly customer feedback reports and plan for the next action items.
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Implement monthly engagement plans for dormant user reactivation by coordinating with respective stakeholders.
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Analyze the data and take necessary actions such as Dormant user analysis, Bank A/C link Campaign by collaborating with related stakeholders.
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Studied user behavior patterns, empower and contribute related stakeholder for their actions
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Delivering the released training to related stakeholders , along with training, preparing customer journey flow, FAQs and Feedback forms.
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Technical support for donation merchants and implementation in the KBZPay App for 6 months including reporting.
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Prepare BRDs (Business Requirement Document) for the new features development and existing features enhancement.
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Prepare/Align for SOPs and user guides of process/product enhancement and new process/product
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UAT testing for some major features and products and alignment and feedback to the PM or related team.
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Modification on KBZPay T&Cs, FAQs and Call Scripts