Reported successfully

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability.
• Manage business integration process for new clients to ensure smooth client integration.
• Gather and report client operational results in comparison to KPIs set in the service level agreements.
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process.
• Take necessary actions to resolve clients' operational issues/service complaints.

• Manage and schedule business communications and business review meetings with clients' management teams.
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate.
• Act as a DKSH representative to communicate all other necessary issues to clients' management teams.

• Demonstrate strong understanding of clients' industry/business/products.
• Demonstrate strong client management and communication skills
• Proven project management skills.
• Strong analytical background and knowledge of statistical analysis methods.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English, both written and spoken.

• Bachelor’s degree in Business Administration, or an equivalent degree.

• Minimum three years’ experience in a managerial capacity.