The Operational Transformation Lead re‑engineers major banking operational processes to improve cycle time, accuracy, and scalability. Partners with banking operation unit and branches, credit, IT and Innovation Lab to digitize workflows, strengthen controls, and embed standardized SOPs.   

   Current‑State Diagnosis & Future‑State Design 

• Identify current process by quantifying pain points and bottlenecks. 

• Design “to‑be” workflows with clear roles, controls, and metrics. 

• Set  Turnaround Time (TAT) & Straight Through Processing (STP) targets; define measurement methods.  

   Automation & Workflow Digitization 

• Identify automation workflow opportunities, working together with IT/Innovation Lab. 

• Collect functional requirements, support solution testing. 

• Measure impact and refine based on pilot testing feedbacks and results. 

   Pilot, Scale‑up & Handover 

• Plan pilots with clear success criteria; manage rollouts. 

• Coordinate training and readiness; ensure BAU ownership and handover. 

• Document SOPs, controls, and playbooks for sustainability. 

  Benefits Tracking & Compliance 

• Track efficiency and quality metrics; report progress. 

• Ensure compliance and risk controls are embedded. 

• Bachelor’s degree in Business/Economics/Finance; with process improvement certification (eg : Lean Six Sigma)  

• 5–8 years process excellence and improvement in banking. 

• Strong knowledge of overall banking system and products.

• Proficiency in process analysis/ mining

• Proficient with Microsoft Office Suite with high Visio Efficiency.

• PowerBI proficiency would be a plus.  

• Strong organizing skill with attention to details and time-management skills

• Strong in Continuous Improvement

• Strong interpersonal skill and able to manage collaboration across functions

• Clarity in documentation. 

• Good verbal and written communication skills; in both Myanmar & English