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Project Manager- Customer Experience TOM

KBZ Bank

Project Manager- Customer Experience TOM

KBZ Bank
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
10 Dec 2020

Experience level

Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

Job Purpose

The role is responsible for overall Project management and lead for all service Quality and customer experience Target operating model initiatives and process alignment from initiation to execution.

General Responsibilities and Duties

  • Responsible for the overall project management end to end from initiation to execution, tracking and follow up.
  • Coordinating with VC/functions/Consultants and drive the Project internally with internal teams to run the project as per agreed milestone set.
  • Maintains and improve quality of implementation and check all pre-launch criteria’s.
  • Highlight any show stoppers by either vendor/VC/Functionanal team and take required action to resolve the gap to maintain pace of the project.
  • Understand the complexities of the issues from vendor and internal teams prospective and give suitable solution with customer centric advancement and better benefit to future operation.
  • Explore latest customer friendly ways and propose easy implementation processes in cost effective way.
  • Ensures Product integration with in sync with other common platforms to make operation smooth and customer friendly while making changes in the process as suggested by consultants.
  • VC/Function wise implementation and testing of all technological/Operational enhancement’s from service prospective.
  • Prepare monthly review documents and project trackers with updates.
  • Maintain all project status is organizational tool and closure of all gap within timeline and conduct review with core team members.
  •  Update CEO office for major challenges and do follow up coordination for closure of all task on time.
  • Align VC/Functions as per service standard set and advised by consultants and sync up for their support for smooth process correction.
  • Keep abreast with up-to-date knowledge of emerging trend in Virtual Customer Service technological/Operational/service enhancements.
  • Ensures effective closure of gap analysis and suggested TOM recommendation

Open To

Male/Female

Job Requirements

  • At least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Technology / Management, Finance / Accountancy /Banking or equivalent.
  • At least 12 year(s) of working experience and managing a large team in the related field is required for this position.
  • Experience working in Customer experience /Service Quality /Bank operation of banking / financial services/Digital Banking would be an added advantage.
  • Strong knowledge in AI and Virtual Customer Service-related applications.
  • Possess strong problem-solving skills, leadership, professional maturity, communication skills and ability to work independently
  • Can speak and written as English very well.

 

What We Can Offer

Benefits

Rewards over performance.

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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Experience level

Manager

Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

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