Job Summary

A Retail Manager is responsible for overseeing the daily operations of the showroom, ensuring high levels of customer satisfaction, managing staff, and achieving sales targets. The role involves a combination of sales, customer service, inventory management, and team leadership.

Key Responsibilities

• Manage and train showroom staff to provide exceptional customer service and handle customer complaints and inquiries professionally.
• Develop and implement sales strategies to achieve monthly and annual revenue goals. Monitor and analyze showroom performance metrics such as foot traffic and conversion rates.
• Create and maintain visually appealing displays to promote sales and showcase products effectively.
• Manage and Participate in Seasonal Sales Promotions: Oversee and engage in seasonal sales promotions, activities, and in-store events.
• Ensure that the showroom is well-stocked and that inventory levels are maintained accurately.
• Lead, mentor, and motivate the showroom team to achieve sales targets and maintain high standards of customer service.
• Work closely with other departments such as Warehouse, Finance, logistics& operations to ensure smooth operations.
• Oversee the day-to-day operations of the showroom, including opening and closing procedures, cash handling, and maintaining a clean and organized environment.
• Reporting to Management: Prepare and deliver daily, weekly, and monthly sales reports, along with updated progress reports and customer feedback.
• Engage with Customers and Suppliers: Interact with customers and suppliers as needed to support operational activities.
• Lead the Team in Regular Audits: Coordinate regular audits and collaborate with the finance department and warehouse for effective inventory management.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in retail sales or showroom management, preferably in the construction materials or home appliances sector.
• Excellent interpersonal and communication skills
• Strong leadership and team management abilities
• Proficiency in Microsoft Office and retail management software
• Ability to analyze data and report to the Management team
• Strong organizational and problem-solving skills
• Flexible schedule, including availability on weekends and holidays as needed.