● Provide daily functional support to internal users for business systems such as Odoo,
mobile applications, and internal tools.
● Coordinate with relevant departments (IT, Operations, Vendors, etc.) to gather
requirements, support system usage, and follow up on system-related issues.
● Assist in system testing (Unit Test, UAT, SIT), document test results, and support users
during testing phases.
● Conduct user training, create and maintain system manuals, and ensure proper
documentation across modules.
● Track support tickets, monitor issue resolution, and ensure smooth communication with
vendors and developers.
● Stay updated on new technologies (e.g., new Odoo modules, JavaScript basics, SaaS
tools) and continuously improve system knowledge.
● Ensure smooth rollout, testing, and support for all HR-related Odoo modules
(Recruitment, Employees, Attendance, Leave, Payroll, etc.).
● Oversee and guide the Application Support team on daily tasks and issue resolution.
● Assign and prioritize support tasks to ensure timely completion and SLA compliance.
● Review documentation, training materials, and test results prepared by team members.
● Coordinate closely with management and cross-functional teams to plan system
improvements and releases.
● Provide direction and support to junior members, ensuring consistent quality of work and
user satisfaction.

● Bachelor’s degree in IT, Computer Science, or a related field.
● 1–2 years of experience in a functional support or IT coordination role; leadership
exposure is an advantage for Team Lead.
● Experience with Odoo (or other HRMS systems) is an advantage.
● Basic understanding of system testing, documentation, and user training.
● Familiarity with Excel, Google Workspace, and internal ticketing systems.
● Strong communication, coordination, and problem-solving skills.
● Ability to work with non-technical users and explain systems in simple terms.
● Willingness to learn new systems and technologies.