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Position Purpose

The Business Performance Management Manager will play a critical role in driving organizational success by providing insightful analysis, monitoring key performance indicators, and recommending data-driven strategies for improvement. This position requires a highly analytical and proactive individual with a strong business acumen and the ability to translate complex data into actionable insights for management. The ideal candidate will be a self-starter, capable of leading a high-performing team, and comfortable navigating a dynamic environment.

Key Responsibilities

• Conduct comprehensive business performance management for the overall organization, identifying trends, opportunities, and areas for improvement.
• Collaborate closely with the Business Planning team and other related functions to ensure alignment and effective performance management processes.
• Establish and monitor KPIs across various business units and functions.
• Proactively engage with relevant stakeholders to discuss performance results, identify root causes of deviations, and drive the implementation of improvement initiatives.
• Prepare regular performance reports (weekly, monthly, and quarterly) with clear visualizations and insightful commentary for management review.
• Define targets for marketing campaigns and meticulously track their performance, providing detailed reports and actionable takeaways to relevant teams.
• Evaluate the ROI of campaigns and recommend actions to optimize future performance.
• Work closely with product and business owners to support successful go-to-market strategies through performance monitoring and analysis.
• Lead and facilitate regular business performance review meetings with respective HODs and their team members, fostering a culture of data-driven decision-making.
• Provide strong leadership and guidance to a team of high-performing analysts, fostering their professional growth and ensuring high-quality output.

Ad hoc Projects & Analysis

• Develop compelling and insightful reports/dashboard summarizing analysis findings and formulate clear, data-backed recommendations for management.
• Present analysis findings and recommendations effectively to management through clear and concise presentations.
• Work independently with minimal supervision, demonstrating a strong ability to learn quickly and apply new knowledge to assigned tasks.

• Minimum 7 years of professional experience in business performance management, data analytics, business intelligence, or related roles.
• Bachelor’s degree in computer science, economics, finance, business administration or any related degree.
• Proven excellent analytical skills with the ability to manage and interpret large datasets to identify patterns, trends, and behavioural insights.
• Exceptional ability to prepare clear, concise, and compelling reports with impactful visualizations.
• Demonstrated experience in delivering effective presentations of analytical findings and recommendations to management.
• Strong verbal and written communication skills in English, including excellent negotiation skills and the ability to effectively chair meetings.
• A keen eye for detail coupled with the ability to understand the broader business context and strategic objectives.
• Solid understanding of financial numbers and overall business acumen.