Senior Officer (Client Centric Innovation)

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Senior Officer (Client Centric Innovation)

Hana Microfinance Ltd

Kamaryut | Yangon

1 Post

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Senior Officer (Client Centric Innovation)

Hana Microfinance Ltd, Kamaryut | Yangon

Apply Here

Senior Officer (Client Centric Innovation)

Hana Microfinance Ltd

Apply Here

Senior Officer (Client Centric Innovation)

Hana Microfinance Ltd

Myanmar - Yangon

Kamaryut | Yangon

1 Post

14 May 2026

Apply Here

Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Support the Head of CCIT in implementing annual and quarterly client feedback plans, including surveys, interviews, and focus group discussions.
Coordinate with branches and regional teams to align field activities and secure branch-level support for data collection efforts.
Conduct regular field visits to high-priority branches and client locations to observe business activities and validate to improve area.
Support data collection related to product usage, client behavior, and satisfaction.
Coordinate with internal teams for data and information gathering.
Establish and maintain data quality standards and ensure proper documentation of all findings.
Identify trends, patterns, and outliers in client feedback to inform strategic priorities.
Drive the development of innovation proposals, concept notes, and pilot ideas grounded in client insights.
Oversee monitoring of pilot initiatives and collection of post-implementation feedback to assess impact and scalability.
Assist in preparing meeting materials, management presentations, and documentation as directed by the Management.

Open To

Repatriate

Male/Female

Job Requirements

Bachelor’s degree in Business Administration, Marketing, Statistics, or related field.
Experience working in microfinance, banking, development sector, or branch/field operations is highly desirable.
Ability to clean, organize, and interpret quantitative and qualitative data.
Strong skills in preparing field visit reports, survey summaries, presentations, and concept notes.
Ability to identify client pain points and translate field observations into actionable insights and innovation opportunities.

What we can offer

Benefits

Sat Sun & Public Holiday (off)

Highlights

Make a difference

Career Opportunities

Lear new skills on the job

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