- For each customer experience, meets or exceeds the criteria indicated on the Customer Expectations for Sales
- Greets all customers promptly; provides timely professional service
- Completes Customer Records promptly and accurately
- Completes an Income and Sales Goal Worksheet promptly and accurately each month
- Follows up with 100% of customers within two days of vehicle delivery
- Meets or exceeds monthly Income and Sales Goals
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional products and services when appropriate.
- Builds customer loyalty and promotes the dealership brand image by following the 10-Step Showroom Process
- Is accurate and timely in completing paperwork and assigned tasks
- Sells accessories and Finance-Insurance products
- Answers incoming telephone calls/email/internet inquiries promptly, courteously, and makes every effort to satisfy the caller’s inquiry
- Delivers vehicles to customers in a positive and memorable way
- Effectively prospects by phone, mail, e-mail, and face to face
- Identifies repeat customers and treats them accordingly
- Maintains contact with previous customers to remind them of Lease-end/Finance end dates
- Notifies prospects of upcoming special programs and promotions
- Calculates and tracks the progress of sales and prospect goals and sales deals.
- Effectively sells by:
•Explaining the vehicle’s features and benefits versus the competition
•Determines customer’s needs and wants
•Effectively performs demonstration drives and offers demonstration drives to all customers
•Overcomes objections
- Effectively uses the Internet to prospect and sell vehicles
- Working Effectively with others
- Builds productive working relationships with fellow employees through clear communications
- Assists customers in identifying problems and concerns during and after vehicle delivery
- Follows up with customers to ensure they are satisfied with their vehicles
- Promotes cooperation and teamwork among Sales Consultants and support staff
- Assists other Sales Consultants when needed
- Handling Pressure
- Shifts priorities and goals as work demands change
- Maintains composure and courtesy in dealing with customers and fellow employees
- Ensures that work is completed on time and as required
- Managing Complexity
- Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation

- Understands and uses the 10-Step Showroom Process
- Explains the price of the vehicle in a way that focuses on the value of the vehicle rather than the price
- Effective and accurate with automotive sales calculations
- Effective problem-solving skills
- Adaptable and flexible
- Able to perform multiple tasks effectively
- Working effectively with others
- Empathetic to customers and their problem situations
- Communicates effectively, especially in problem situations by phone, mail, e-mail, and face to face
- Exhibits a team attitude towards management and peers
- Able to effectively negotiate
- Able to effectively sell at a retail level
- Applies active listening techniques
- Able to effectively resolve conflicts
- Sensitive to diversity and various cultures
- Managing Pressure and Complexity
- Manages time productively
- Maintains composure and perspective in difficult situations
- Plans and organizes effectively
- Communicates effectively via phone, mail, e-mail, and face to face
- Utilizes basic PC software skills (e.g. Microsoft Office)
- It is expected that 50% of the executive’s time is spent out of the dealership visiting prospective customers

EDUCATION/CERTIFICATION:
• Education, training and /or certification should clearly demonstrate the possession of the skills stated above
• High school or equivalent
• Some college or sales training preferred
• Driver’s license
• Will complete all of the JLR on-line and classroom training as a priority
• Bondable and insurable
EXPERIENCE:
1. Two years in a customer service position preferred with a track record of customer satisfaction
2. One year in Retail Sales with notable sales record for volume and profit

HOURS OF WORK:
• Five and a half days per week, typically 8.30am to 6.00pm Monday to Saturday
• The department operates a roster that may require working on a Sunday. Time off in lieu is offered.
• These hours are negotiable pending the candidate’s needs and ability to contribute to the business