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• Complete the Installation, Preventive Maintenance, and all related engineering tasks by diagnosing and troubleshooting technical issues with ultrasound equipment, including electronic, mechanical, and software-related problems according to manufacturer guidelines, safety protocols, specifications and regulatory requirements.
• Perform the site survey and advise the electrical and other requirements for the ultrasound system.
• Keep detailed service records of service activities, including maintenance schedules, repairs, and equipment inventory.
• Prepare and provide the Job Order form, PM checklist and other service-related documents.
• Provide technical support and training to customers on the proper use and maintenance of ultrasound equipment.
• Stay up-to-date with advancements in ultrasound technology and industry trends to ensure effective service delivery.
• Collaborate with other team members, including ultrasound engineers, technicians, and sales representatives, to meet customer needs and exceed service expectations.
• Any ad-hoc tasks as required and assigned by management.
• Willingness to be available ""after hours'"', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

• Bachelor's Degree in Biomedical/ Electronics/ Electrical/ Information Technology/Engineering.
• Proven experience as a Biomedical Service Engineer or Technician, preferably in a healthcare or medical device environment. (Ultrasound products experience is preferred)
• Strong problem-solving abilities and attention to detail, with a proactive approach to resolving technical issues.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
• Strong technical skills in troubleshooting and repairing biomedical equipment, including knowledge of electronics, mechanics, and software.