An Exciting Opportunity for ...
ROLE PURPOSE
To ensure the availability, performance, security, and continuity of enterprise IT infrastructure and systems, enabling business services to run efficiently and without disruption.
KEY RESPONSIBILITIES
Infrastructure Operations & Availability
- Ensure 24x7 availability of core banking, payment, and digital banking systems.
- Manage servers (Linux/Windows), virtualization, and storage platforms.
- Monitor system health, performance, and capacity to meet SLA / OLA targets.
Security & Regulatory Compliance
- Implement/support OS hardening, patch management, and vulnerability remediation.
- Enforce least-privilege access, MFA, and secure authentication mechanisms.
- Support compliance with ISO 27001, PCI-DSS, local Central Bank regulations, and internal security policies.
- Participate in internal/external IT audits and regulatory examinations.
Change, Incident & Problem Management
- Execute system changes through formal Change Management (ITIL) processes.
- Provide L2/L3 incident support for production systems.
- Perform root cause analysis (RCA) and implement preventive controls.
Business Continuity & Disaster Recovery
- Maintain backup, restore, and DR solutions for critical systems.
- Support DR site readiness, failover testing, and annual DR drills.
- Ensure systems meet defined RTO / RPO objectives.
System Design & Project Support
- Design and implement secure, scalable infrastructure for new banking projects.
- Support core banking upgrades, digital channels, and middleware platforms.
- Review vendor designs and ensures alignment with bank architecture standards.
Automation & Operational Efficiency (Support)
- Automate system tasks (patching, monitoring, provisioning) to reduce risk and manual errors.
- Optimize system performance and resource utilization.
- Support DevOps practices while maintaining governance and controls.
Documentation & Knowledge Management
- Maintain system architecture diagrams, SOPs, and runbooks.
- Document configurations, access rights, and recovery procedures.
- Ensure documentation meets audit and compliance requirements.
Vendor & Stakeholder Coordination
- Coordinate with vendors, service providers, and system integrators.
- Manage support cases with OEMs and third-party partners.
- Work closely with DBA, Network, Security, and Application teams.
Data Protection & Risk Management
- Ensure secure handling of customer and transaction data.
- Support encryption, key management, and secure logging.
- Identify system risks and implement mitigation controls.