• Sells company products and services by developing new prospects and accounts.
• Provides input on customer support strategies in collaboration with business leadership targeting optimum growth.
• Collaborate between business units and regional teams to develop Customer Support communication plans for new business and product launches.
• Recognizes and coordinates the resolution of support related issues that may impact organizational and customer success.
• Leads special projects that have cross regional implications.
• Develops and maintains business relationships with cross-region channel partners, OEMs, and customers supporting the organization's Aftermarket strategy.
• Understand market trends and product applications in identified market to drive Customer Support decisions and priorities.
• Lead the analysis, measurement, and reporting of Customer Support initiatives across brands, channels, regions, products, etc
• Assist with the Development and execution of the Customer Support Strategy for the business
• Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service: analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• University or college degree in a field appropriate for the function required, or an acceptable combination of education and experience.
• Must have (4-5) years working experiences in related field.
• Able to work independently, prioritize and develop initiatives.
• Good communications, presentation and interpersonal skills.
• Willingness to travel within the region and in different work environment.
• Good command in English (4) Skills