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Customer Care Representative, Healthcare BU

DKSH ( Myanmar ) Ltd.
| Yangon
Verified This job has been verified by the company as a real job vacancy.
21 May 2019
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Customer Care Representative, Healthcare BU
DKSH ( Myanmar ) Ltd., | Yangon

Customer Care Representative, Healthcare BU

DKSH ( Myanmar ) Ltd.
Yangon

Customer Care Representative, Healthcare BU

DKSH ( Myanmar ) Ltd.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
21 May 2019
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Pharmaceutical/Life Sciences

Job Type

Full Time

Job Description

A Big Opportunity for ...

- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline)
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Establish and maintain good working relationships with clients/customers

Open To

Male/Female

Job Requirements

- Any Graduate
- Minimum one to two years' experience in similar role
- Proven basic CRM and SAP knowledge
- Proven basic experience in call center/customer service environments
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiency in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, especially written
- Demonstrate ability to handle highly sensitive and confidential information with integrity

What We Can Offer

Benefits

According to company policy

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Pharmaceutical/Life Sciences

Job Type

Full Time

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