Confers with customers by telephone and emails to provide support about Bank products, services and execution of transactions. Resolves branches inquiries through identification of problems, suggesting best solution and following up to ensure resolution. Executes corporate and retail ibanking account opening for customers. Effectively explains the ibanking and quick pay related products and service to branch staffs. Provide troubleshooting to branch (internal customer) who required assistance. Follow up or call back to branch where necessary. Making reconciliation for ibanking related product. Document all call information according to standard operating procedures (SOP).
Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent. Able to command in English and Myanmar Knowledge of customer service principles and practices Good data entry and typing skills Experience in a call center or customer service environment is preferred Excellent communication and problem solving skills Being able to adapt new situations and environments
Rewards for over performance
- An awesome company
- Join a winning team
- You can make a difference
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
KBZ BankTHE STRENGTH OF MYANMAR**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.Jobs at KBZ BankIf you are interested in working for the leading financial institution in Myanmar, find below a list of our current open vacancies.