Business Collections Officer (SME)

Yoma Bank

Thanlyin | Yangon

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Business Collections Officer (SME)

Yoma Bank, Thanlyin | Yangon

Business Collections Officer (SME)

Yoma Bank

Business Collections Officer (SME)

Yoma Bank

Myanmar - Yangon

Thanlyin | Yangon

17 Dec 2021

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

To at all times comply with Yoma Bank’s Code of Conduct, Policy & Procedures
To effectively use the Yoma Bank’s core systems including FBE & CMC by acquiring the required levels of knowledge in these systems
To use these systems and particularly CMC to accurately manage customer queries about their accounts that are in arrears
To work 100% of delinquent accounts assigned to the individual collector within the agreed timeframes
To sure analyze the NPL forecasting about SME
To act account review with Senior Manager/Manager Collections twice in month
To achieve the agreed contact rates with customers who have accounts in arrears
To achieve the agreed number of customer meetings with products that require face to face customer collector interactions
To achieve the agreed call rates with customers who have accounts in arrears
To achieve the agreed promise rates with customers who have accounts in arrears
To achieve the agreed kept promise & rate
To achieve the agreed cash collected as % of total arrears on assigned accounts
To effectively follow up customers who have broken agreed promise to repay on accounts in arrears
To resolve customer disputes within Yoma Bank policy and procedure
To maintain all required reports including productivity files & CMC system
To undertake meeting to customers with accounts in arrears as required from time to time
To undertake external filed calls to customers with accounts in arrears as required from time to time
To undertake SPA/GP transfer process & collateral transfer process with branch about NPL client
To undertake mortgage submission process
To be punctual & timely in work attendance
To always act as an effective and positive team member
To follow Yoma Bank’s dress Code

Open To

Male

Job Requirements

Bachelor's Degree
Minimum 3 years working experiences in Operations/ Banking industry
To understand the calculation of payments interest & penalties on all Yoma Bank credit Products
To understand relevant Myanmar CBM rules & regulations
Work experience in a financial institution
Knowledge of Collections & Recovery Operations
Working proficiency in English and Burmese

What We Can Offer

Benefits

- Annual Performance Bonus
- OT Payment
- Uniform provided

Highlights