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Collection Manager - SME ( MDY )

KBZ Bank

Collection Manager - SME ( MDY )

KBZ Bank
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
14 Jun 2021

Experience level


Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

This role holder will handle the SME Portfolio & analyse the SME PL & NPL loan accounts. He will handle the maximum amount 1 Billion of OD, SME, Terms loan, Two Step Loan and Normal Loan accounts & put more effort to get more Collected Amount. He will report New Assign, Total delinquent accounts & Total NPL account to VCGM, DVCGM & MDY Head daily.

  • Controlling the employees together with Head of Collection (MDY)
  • Monitoring the Collectors’ Assign
  • Solve the Error Accounts in Collectors’ Assign
  • Making effort on PL & NPL Accounts to get more PTP & Collected Amount
  • Focusing on reduction of NPL Accounts
  • Changing Queue of Legal Case Accounts
  • Checking the Collected Accounts daily
  • Forecasting monthly for Total Collected Amount & Total NPL Collected Amount in a month
  • Contacting to the Branches if necessary
  • Solve the Customers’ complaint & Contact to the Delinquent Customers if necessary.
  • During WFH/WFO time, call the meeting for Attendance meeting & Sharing meeting to share Process flow & Targets with the employees
  • Leads and effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
  • Ensure that all billings and statements are sent out timely
  • Ensure that all customers payments are captured and accurately and all auto debit payments are processed on time.
  • Manage and track each team member performance and ensure that they are comply to bank’s policy while carrying out their duties
  • Manage and ensure that the team member follow the Collection Policy and process and timely issuance of Collection letters and Legal Notice of Demand
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
  • Tracks the rate of success of the entire process and continues to make adjustments when necessary
  • Follow up on Legal Action with clients.
  • Strictly comply with the regulations of the Central Bank of Myanmar at all times.

Open To


Job Requirements

  • Bachelor’s Degree in
  • Finance or related field 
  • Good communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
  • Proficiency with Microsoft Office application is required.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Incumbent must be multi- task oriented, organized, have ability to set priorities and meet deadlines and take pride in one’s work.
  • 3 year working experience in related industry

What We Can Offer


Quarterly Bonus


Leading Bank In Myanmar

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!