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Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
02 Jun 2022

Experience level

Manager

Job Function

Engineering, Technical, HSE

Min Education Level

Bachelor Degree

Job Description

Job Summary

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

 

Duties and responsibilities

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity, and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff

Open To

Male

Job Requirements

Education and Experience

  • Bachelor of  Engineering(EP)
  • Customer service experience in related field
  • Supervisory experience
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems

What We Can Offer

Benefits

- Rewards for over performance

Highlights

- International Standards
- Join an experienced team

Career Opportunities

- Training provided
- Learn new Skills on the job

About Our Company

Establishment in 2008, we have emphasized on manufacturing products of superior quality able to compete with international standards and provide our customers with satisfaction. Asia General is known throughout Myanmar as a manufacturer of a complete range switchgear panels, as well as power and distribution transformers designed to grant the reliability and efficiency required in utility, industrial, and commercial applications. We are a leader in switchgear panel and transformer manufacturing throughout Myanmar and offer liquid-filled and dry-type transformers, as well as services for complete life-cycle support, including replacement parts and components. HQ at Yuzana Tower and Factory at Hlaing Tar Yar. Our Products are Transformer, Panel and Switchgear. AG Transformer and switch gear operates a Quality Management System approved to ISO9001:2008 and ISO9001:2015.