Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd
Mahaaungmyay | Mandalay
Verified This job has been verified by the company as a real job vacancy.
28 Jul 2022
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd

Customer Service Manager( B.E)( EP)

Asia General Holding Co.,Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Engineering, Technical, HSE

Job Industry

Manufacturing

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Job Summary

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

 

Duties and responsibilities

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity, and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff

Open To

Male

Job Requirements

Education and Experience

  • Bachelor of  Engineering(EP)
  • Customer service experience in related field
  • Supervisory experience
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems

What We Can Offer

Benefits

- Rewards for over performance

Highlights

- International Standards
- Join an experienced team

Career Opportunities

- Training provided
- Learn new Skills on the job