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HR Operations (HR Business Parting, Talent Acquisition, HR Services, Compliance, C&B, and HR Digitization)

• Lead and manage the Human Resources Department to ensure operational efficiency, regulatory compliance, and high-quality HR service delivery across the organization.
• Partner with business leaders on workforce planning, manpower strategy, talent acquisition and retention initiatives to secure and develop critical talent.
• Oversee end-to-end employee lifecycle processes, including onboarding, transfers, promotions, confirmations, leave administration, employee movements and offboarding.
• Oversee compensation & benefits matter and HR programs to ensure market competitiveness, internal equity, employee engagement and alignment with business objectives.
• Oversee payroll administration, ensure timely and accurate coordination with other relevant cross-functional teams.
• Drive HR digitization, automation and process improvement initiatives to enhance operational efficiency, employee experience and data-driven decision-making.
• Lead company-wide HR budget planning, forecasting, manpower planning and workforce management in alignment with business objectives.
• Design, implement, review and govern HR policies, procedures ensuring alignment with organizational strategy, best practices and applicable regulatory requirements.
• Establish and monitor HR service standards and KPIs to ensure consistent, efficient and responsive HR service delivery.
• Ensure HR data reliability, confidentiality and timely reporting, providing HR dashboards and analytics to support management decision-making.
• Oversee employee engagement, employee relations, conflict resolution, performance management and initiatives that strengthen organizational culture and employee experience.
• Ensure effective HR governance, documentation, internal controls, and compliance with applicable labor laws, regulations and company policies.
• Regularly review HR processes to identify inefficiencies, operational risks, and opportunities for improvement.
• Benchmark HR practices and operational processes against relevant industry standards and market practices.
• Identify HR operational risks and implement appropriate controls, mitigation plans and corrective actions.
• Lead organizational change initiatives associated with HR transformation, organizational development, process redesign and technology implementation.
• Mentor, coach and develop HR teams to foster high performance, accountability, collaboration and future leadership capability.
• Perform other duties and responsibilities as assigned by the CHRO or Senior Management.

• Any bachelor’s degree, preferably in bachelor’s degree in human resources, business administration, or a related field.
• At least 8 years of experience in HR Operations and management role and preferably in the microfinance industry.
• Familiarity with MS Office suite, data management tools and HR Information systems.
• Experience in designing compensation and benefits programs.
• Solid knowledge of HR laws and regulations along with HR best practices.

• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.

• Strong strategic thinking with a pragmatic, hands-on approach to driving effective HR operations and delivering business outcomes.

• The ability to solve problems and handle conflicts.

• Proactive, flexible and resilient approach and ability to quickly adapt to change.

• Creative thinking and the ability to develop new ideas to solve HR challenges.

• Ability to work effectively in a fast-paced, dynamic and high-pressure environment while maintaining accuracy and professionalism.

• A professional HR certification is a plus but not required.