About Us: The Rangoon Hotel is a boutique hospitality brand dedicated to delivering genuine service and thoughtfully curated guest experiences. Our top facilities also include a Rooftop bar with a panoramic skyline of Yangon and Yangon’s River, also paired with a lobby lounge and guest bar that exudes luxury. As we continue to grow, we are seeking a detail-oriented and outgoing Front Office Associate to support our Front Office Department in maintaining excellent service standards

Job Responsibilities:

• Greet guests warmly and professionally upon arrival.
• Perform check-in and check-out procedures using the hotel’s PMS system.
• Manage reservations, cancellations, and modifications efficiently.
• Handle guest inquiries, concerns, or complaints and escalate when necessary.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Maintain accurate guest records and daily reports.
• Manage cash and card transactions with accuracy and accountability.
• Support concierge services and assist with local information.
• Ensure a tidy and presentable front desk and lobby area.

Requirements:

• Proven experience in customer service or hotel front desk is preferred.
• Proficiency in using hotel PMS (Property Management Systems) or willingness to learn.
• Strong communication and interpersonal skills.
• Good command of English; additional languages are a plus.
• Calm, courteous, and professional demeanor under pressure.
• Flexibility to work shifts, including weekends and holidays.