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Customer Service Associate
(Customer Service Assistant)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
• To the primary contact for customers regarding delivery status, requests, and inquiries.• To receive, log, and coordinate delivery requests with operations and route planning teams.• To record track, and monitor orders using CRM and delivery performance systems.• To provide timely updates on ETAs, delays, and service issues in a professional manner.• To support express and routine operations by prioritizing urgent requests appropriately.• To maintain accurate records of customer interactions and service performance.• To escalate issues or service risks to the Express Service Lead when required.• To support additional responsibilities and flexible working hours as required to support operational needs.
Open To
Job Requirements
• Experience in customer service, coordination, or operations support roles.• Strong communication skills with the ability to handle time-sensitive situations calmly.• Basic understanding of delivery operations or logistics is preferred.• Good organizational skills and attention to detail.• Comfortable using systems, email, and basic reporting tools.
What we can offer
Benefits
Highlights
Career Opportunities
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Can you work on Saturday alternatively?
Can you work in South Dagon Township?
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