Head Of Aftersales in Yangon

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Head Of Aftersales

Super Seven Stars, | Yangon

Head Of Aftersales

Super Seven Stars

Head Of Aftersales

Super Seven Stars

Myanmar - Yangon

| Yangon

30 Jan 2021

Experience level

Director and Above

Job Function

Engineering, Technical, HSE

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Lead the Front End (FE) and Back End (BE) of our divisions’ after-sales and service business in-line with agreed upon processes.
Setting a clear vision and goals for the Service Department to achieve targeted performance.
Lead the talent development of your team and ensure individual goals and KPI’s are met.
Directly, and through your team, pro-actively articulate and deliver value added service solutions to our customers through the life cycle of their equipment.
Integrate the division’s service team with the global FE processes, including regular and robust pipeline reviews, KPI governance and asset analysis.
Integrate the division’s service team with standardized global BE processes, and an effective utilization of our regional resources.
Develop and leverage our customer satisfaction surveys and KPI’s to drive focused customer support, conduct root cause analysis and corrective actions.
Development performance measurement tools and visual aids; including a performance metrics wall.
Ensure the comprehensive use of the company CRM (Sales Force) for all customer interactions and department activities.
Manage customer complaints, root cause analysis and corrective actions through the stages of the gate process and lead “eliminator” (escalation) meetings to the satisfaction of our customers.
Responsible for departmental budgeting, performance reviews and forecasting.
Maintain service records and document trends in warranty issues.
Ensure the creation of spare parts lists for equipment built at ATS Chicago and utilize private labeling.
Solve disputes, warranty problems, incomplete items and any other matters that create an accounts receivable issue with the customer.
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
Other duties as assigned

Open To

Male/Female

Job Requirements

A diploma or degree specializing in a technical field, preferably mechanical engineering.
A minimum of 10 years’ of experience in operations and/or service leadership with proactive sales focus is required.
2 years+ leading a small to medium size business unit with P&L responsibility.
Excellent sales and customer relationship management skills are essential.
Computer knowledgeable with such programs as Windows, Excel, Word, MS Outlook, Adobe, etc.
Good knowledge of Sales Force a plus, and/or other CRM’s.
Familiarity of fabrication and assembly processes, including inspection tools.
Familiarity of material handling equipment.

What We Can Offer

Benefits

* Attractive Salary
* Transportation Provided
* Accommodation Provided
* Phone Bill Allowance

Highlights

* International Standard
* Join a wining team

Career Opportunities