Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
UPLOAD CV
UPDATE PROFILE

Head Of Aftersales

Super Seven Stars
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
3 days ago

Experience level

Director and Above

Job Function

Engineering, Technical, HSE

Min Education Level

Bachelor Degree

Job Description

  • Lead the Front End (FE) and Back End (BE) of our divisions’ after-sales and service business in-line with agreed upon processes.
  • Setting a clear vision and goals for the Service Department to achieve targeted performance.
  • Lead the talent development of your team and ensure individual goals and KPI’s are met.
  • Directly, and through your team, pro-actively articulate and deliver value added service solutions to our customers through the life cycle of their equipment.
  • Integrate the division’s service team with the global FE processes, including regular and robust pipeline reviews, KPI governance and asset analysis.
  • Integrate the division’s service team with standardized global BE processes, and an effective utilization of our regional resources.
  • Develop and leverage our customer satisfaction surveys and KPI’s to drive focused customer support, conduct root cause analysis and corrective actions.
  • Development performance measurement tools and visual aids; including a performance metrics wall.
  • Ensure the comprehensive use of the company CRM (Sales Force) for all customer interactions and department activities.
  • Manage customer complaints, root cause analysis and corrective actions through the stages of the gate process and lead “eliminator” (escalation) meetings to the satisfaction of our customers.
  • Responsible for departmental budgeting, performance reviews and forecasting.
  • Maintain service records and document trends in warranty issues.
  • Ensure the creation of spare parts lists for equipment built at ATS Chicago and utilize private labeling.
  • Solve disputes, warranty problems, incomplete items and any other matters that create an accounts receivable issue with the customer.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Other duties as assigned

Open To

Male/Female

Job Requirements

  • A diploma or degree specializing in a technical field, preferably mechanical engineering.
  • A minimum of 10 years’ of experience in operations and/or service leadership with proactive sales focus is required.
  • 2 years+ leading a small to medium size business unit with P&L responsibility.
  • Excellent sales and customer relationship management skills are essential.
  • Computer knowledgeable with such programs as Windows, Excel, Word, MS Outlook, Adobe, etc.
  • Good knowledge of Sales Force a plus, and/or other CRM’s.
  • Familiarity of fabrication and assembly processes, including inspection tools.
  • Familiarity of material handling equipment.

What We Can Offer

Benefits

* Attractive Salary
* Transportation Provided
* Accommodation Provided
* Phone Bill Allowance

Highlights

* International Standard
* Join a wining team

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Our company story goes back to 2001 when, after nine learning-packed years of working in Japan for Toyota and other companies, our Chairman, U Sann Linn, returned to Myanmar with a very special desire: to put into practice in his native country the ways of working he had learned abroad. While in Japan, he experienced a different standard of work style and ethics, and a new understanding of how life and work were intertwined. Impressed with the Japanese approach to work, he used his years abroad to learn as much as he could about the principles of lean manufacturing and kaizen, industry best practices and international quality standards. But his plan was much greater than just accumulating knowledge and skills: his desire was to share the experience back in his native country and be able to achieve something great in Myanmar. A big challenge, peppered with obstacles, mainly due to the little experience of the local employees in modern operations, as well as the lack of infrastructure and technology available in Myanmar. He didn’t give up, however and, in order to achieve his plan, invested his resources, time and energy into pursuing a dream he was convinced could become a reality. This is how Super Seven Stars (“SSS”) was born in 2001, out of our Chairman’s desire to make an impactful change in Myanmar.

Since inception, SSS has seen a tremendous growth. The company has grown from selling Japanese electronic appliances, passenger, commercial vehicles and automobile spare parts, to a group of companies overseeing three main areas of operations: trading, manufacturing and services, with a strong growth mindset. We are also proud to continuously expand into new areas of business, which will not only bring additional streams of revenue to our group and create more jobs for the people in our community, but also build a sustainable business model, by spreading any future risk through diversification and through creating an ecosystem of companies that support each other’s operations.

Some of Super Seven Stars’s greatest achievements are the local assembly plant for KIA and modern logistics facilities, supporting the operations of the other businesses within the group.

Looking to the future, we are optimistic about our company’s development and the role Super Seven Stars will play in the economic growth of Myanmar, our country. The future for us is here and now. The times we are living now are full of potential. We strongly believe that our businesses with continuous improvements are prepared to support this extraordinary future, and we are proud to play a part in Myanmar’s economic growth, leaving our mark in areas such as people development and alignment of our industries to international quality standards. We have a positive outlook for the years to come, confident that the great development efforts will continue to grow.

Apply for this job

OR

Experience level

Director and Above

Job Function

Engineering, Technical, HSE

Min Education Level

Bachelor Degree

Share with a Friend

Candidate CV Attachment

ADD PRIVATE CANDIDATE
Upload Profile Picture
Upload CV
Auto Fill CV
Save time on data-entry.
Education / Qualifications
Add
Cancel
Delete
Save
Work Experience
Add
Cancel
Delete
Save
Languages used
Add
Cancel
Delete
Save
Skills achieved
Add
Cancel
Save
References
Add
Cancel
Delete
Save
CV Attachments (Upload CV here)
Add
Cancel
Delete
Save
Cancel
Add
Next