Reporting to: Head of Channel Banking Department

Job Description (JD):

The Head of Wallet Unit will lead the development, launch, and growth of Oriental Pay (Opay), Myanmar Oriental Bank’s digital payment platform. This role will be responsible for shaping and executing the product vision, driving user acquisition (both retail and merchant), ensuring regulatory compliance, and delivering a seamless and secure digital payment experience. The ideal candidate will be a strategic thinker with strong leadership, fintech, and digital product experience.

Key Responsibilities (JR):

1. Strategy & Planning

Develop and execute a comprehensive strategy for Opay, aligned with the bank’s digital banking roadmap.

• Define KPIs and success metrics for Opay’s growth, usage, and profitability.
• Conduct market analysis and identify trends, competitor activity, and opportunities.

2. Product Management

• Oversee the design, development, and continuous enhancement of the Opay app/platform.
• Collaborate with technology, operations, and marketing teams to ensure seamless product delivery.
• Ensure a superior user experience (UX/UI) and payment functionality.

3. Business Development & Growth

• Develop and lead campaigns for user acquisition and merchant onboarding.
• Collaborate with partners (e.g., merchants, fintechs, telcos) to expand use cases and adoption.
• Drive cross-selling of Opay within the bank's customer base.

4. Operations & Risk Management

• Ensure Opay complies with local regulations, KYC/AML requirements, and Central Bank of Myanmar guidelines.
• Monitor and manage operational risks, fraud controls, and transaction security.
• Lead the resolution of escalated issues and ensure high availability and performance.

5. Team Leadership & Cross-Functional Coordination

• Build and manage the Opay team, including operations, product, support, and analytics roles.
• Coordinate with IT, Legal & Compliance, Marketing, and other departments to support successful rollout and growth.
• Report regularly to the Head of Channel Banking on progress, performance, risks, and opportunities.

Qualifications:

• Bachelor’s degree in Business, Finance, IT, or related field (MBA is a plus).
• Minimum 7 years of experience in digital banking, fintech, or mobile payments.
•  Proven experience launching or managing a digital wallet, payment platform, or banking app.
• Strong leadership, project management, and communication skills.
• Knowledge of Myanmar’s banking and regulatory environment is highly desirable.
• Tech-savvy and customer-focused with an entrepreneurial mindset.