Reported successfully

Job Purepose

Responsible to lead the team in day to day operation support. Responsible to analyse the issue and find out the way to fix the minor issue in a timely manner and raise the major issue to senior.  Responsible to test UAT / SIT testing for new requirements/ projects which are relating with Core Banking and support services. Responsible to support branch operation, end of day closing and  EOC support. Lead and conduct the training section to the new team members and Junior staffs. Responsible to handle with end user support needs. Responsible to support the new products implementation together with seniors.

Key Responsibilities

• Provides technical support and guidance to branch operation and VC/ FC support.
• To evaluate the day to day issue and to report to senior for process improvement 
• Identifies the system related issue and provide the best solution to the operation
• Performs VC/Function Support for their new product, change request testing and perform appropriate parameter changes in the Core Banking System
• Responsible for day-to-day Core Banking system user administration
• Works closely with the IT Service Desk and other backend support to ensure a timely, robust and comprehensive service transition process.
• Responsible to execute Daily/Monthly/Quarterly/Yearly EOC 
• Responsible to support the day to day operation smoothly
• Responsible to participate the SIT and UAT testing for the new requirements, process change and new projects according to the VC/FC requirements

• Bachelor Degree in Computer Science or IT Related Degree.
• Fresh graduate also welcome.
• 1 year experience in IT Support more prefer.