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Provide technical and operational support for classroom, virtual, and hybrid learning activities, while supporting day-to-day LMS operations to ensure seamless learning delivery, effective use of learning technologies, and accurate learning administration.

Technology & Learning Delivery Support (Live Session Support)

• Provide technical support for classroom, virtual, and hybrid learning activities.
• Prepare, set up, test, operate, and maintain training equipment and digital tools, including laptops, projectors, displays, audio systems, cameras, microphones, webinar equipment, and other digital learning technologies.
• Provide technical support to trainers and facilitators before, during, and after learning sessions to ensure smooth learning delivery.
• Monitor technical issues during learning sessions, perform first-level troubleshooting, and escalate unresolved issues to the relevant support teams.
• Ensure training equipment and digital tools are tested, functional, and ready before each learning session.

LMS Operational Support

• Support day-to-day LMS operational activities, including learner enrollment, course assignment, learning event setup, and user support.
• Upload and maintain learning materials, course information, and digital learning resources in the LMS.
• Verify learner completion records and support the accuracy and integrity of learning data.
• Assist in generating routine LMS operational reports and supporting documentation.
• Perform basic LMS administration tasks and escalate system-related issues to the supervisor or relevant stakeholders.
• Support user onboarding and provide basic guidance on LMS usage.

Computer Room & Digital Environment Support (Environment Readiness)

• Maintain computer training rooms and digital learning environments.
• Conduct routine inspections of computers, projectors, audio-visual equipment, and internet connectivity.
• Ensure training equipment is tested, functional, and ready before scheduled learning activities.
• Coordinate equipment maintenance and advanced technical support with related IT team.
• Report equipment or digital environment issues to the supervisor.

Equipment & Asset Management

• Maintain inventory records of training equipment, digital devices, and technology assets.
• Monitor the availability, condition, and utilization of equipment.
• Coordinate equipment maintenance, repair, and replacement to ensure operational readiness.
• Ensure proper storage, issuance, return, and tracking of technology assets.
• Conduct periodic inventory checks and report discrepancies to the supervisor.

Operational Coordination

• Coordinate technical preparations before learning activities.
• Coordinate with trainers, HR, IT, vendors, and relevant stakeholders to support technical and LMS operational requirements.
• Report technical issues related to training equipment, digital tools, or LMS operations to the supervisor and support timely resolution.
• Maintain technical support records, equipment checklists, and LMS operational documentation.
• Support continuous improvement initiatives related to technology support services and LMS operations.
• Other duties assigned by the line manager

Education

• Bachelor’s degree in any field, prefer IT and technology background

Technical

• Proficient in Microsoft Office
• Experience with IT, technology, and Network

Soft Skill

• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Adaptability & Learning Agility
• Minimum 1 year of experience in IT, educational technology, or a similar field.