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Key Responsibilities

1. Last-Mile Delivery Operations

• Manage end-to-end last-mile delivery from dispatch to successful delivery
• Oversee both express (rider-based) and scheduled/slot delivery (truck-based) operations
• Ensure timely, accurate, and cost-efficient delivery performance
• Monitor delivery turnaround time (TAT) and SLA compliance

2. Fleet & Rider Management

• Manage daily operations of riders (express/same-day delivery) and delivery trucks/vans (scheduled & bulk/slot delivery)
• Plan manpower and fleet allocation based on order volume and delivery type
• Monitor performance: productivity, utilization, attendance
• Handle operational issues (delays, breakdowns, complaints)
• Ensure compliance with SOPs, safety standards, and service quality

3. Route Planning & Capacity Optimization

• Plan and optimize delivery routes for both dynamic routing (riders) and planned routes (truck slot deliveries)
• Manage delivery zoning, batching, and order clustering
• Optimize fleet utilization and reduce cost per delivery
• Balance load between riders and trucks based on order profile

4. 3PL & Delivery Vendor Coordination

• Manage relationships with 3PL partners
• Monitor vendor SLA performance and cost efficiency
• Resolve delivery failures, delays, and escalations
• Support onboarding and performance evaluation of logistics partners

5. Returns & Reverse Logistics

• Manage return pickups via riders or scheduled truck routes
• Coordinate with warehouse and customer service for smooth processing
• Reduce return cycle time and improve customer experience
• Analyze delivery-related return issues

6. Process Improvement & Automation

• Identify inefficiencies in routing, dispatching, and fleet utilization
• Improve dispatch planning for peak and campaign periods
• Support system enhancements (routing tools, tracking systems)
• Ensure SOP compliance across all delivery modes

7. Delivery Performance Monitoring

• Track and analyze KPIs such as: On-time delivery (express vs scheduled)
• Failed/returned deliveries
• Fleet utilization (riders & trucks)
• Cost per order / per drop
• Prepare daily, weekly, and monthly logistics reports
• Identify performance gaps and improvement opportunities

8. Cross-functional Collaboration

• Work closely with Warehouse, Customer Service, and IT teams
• Align delivery capacity with campaign forecasts and sales spikes
• Ensure clear communication on delivery timelines and constraints

Job Requirements (JR)

Education & Experience

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field
• 3–5 years’ experience in logistics, last-mile delivery, or fleet operations
• E-commerce logistics experience (riders + trucks) preferred

Skills & Competencies

• Strong knowledge of last-mile delivery (express & scheduled)
• Experience managing multi-modal fleet (riders & vehicles)
• Skilled in route planning, dispatching, and capacity management
• Proficient in Excel (reporting & analysis)
• Familiar with logistics/routing systems is a plus
• Strong analytical, problem-solving, and operations skills
• Able to handle high-volume operations under pressure