ROLE PURPOSE

The role holder is responsible for the smooth execution of routine Western Union (Inbound & Outbound) (Non-Trade) transactions for bank customers on a day-to-day operation and for ensuring high levels of customer services.

DUTY AND RESPONSIBILITIES 

• Supervise and checking of all transactions for KYC and AML.
• Connect and construct good relationship with WU agent and WU team (HO).
• Reconcile with Inbound and outbound transactions and Nostro account.
• Handle the email and phone from customers and branches.
• Check and sign the accounting vouchers for payment (Inbound and Outbound) transactions.
• Check and approve the payments of inbound and outbound.
• Check and prepare daily, weekly, and monthly report for remittance by manually and systematically.
• Verify and check the requirement documents to make inbound and outbound transactions.
• Passing (Authorize) inbound and outbound transactions
• Collaborate with internal & external stakeholders to deliver results while meeting deadlines.
• Resolve the customer’s complaints.
• Monitor, supervise and prepare WU transactions of report to management as required.
• Check and prepare of daily, weekly, and monthly payments to CBM report.
• Serve as a mentor to guide and assist junior members in performing their tasks to ensure consistent understanding and ability to perform tasks.
• Performing additional assignments as requested

• Completion of tertiary qualifications in a business or related field such as Bachelor of Business, Management, Commerce, Finance, Accounting, Economics and/or industry specific qualifications.
• Minimum 3 years of Western Union Manager experience
• Possesses wide-ranging industry experience, uses professional concepts to resolve complex issues in creative and effective ways
• Team player with excellent interpersonal skills and integrity.
• A high energy, self-motivated individual, who can collaborate with cross-functional teams with minimal supervision to deliver results.
• Excellent in Microsoft Word, Excel and PowerPoint.
• Fluency in spoken English and good English writing skills required