Job Purpose:Responsible for overseeing the daily operations, sales, and customer service functions of multiple Centers within a designated region. This role involves

ensuring compliance with banking regulations, implementing strategic plans, driving business growth, and enhancing customer satisfaction. Establish the

necessary foundation for successful operations management in all Centres.

Role Initiative

• Supervise daily operations of centers within the region and ensure all branches comply with banking laws, regulations, and internal policies.
• To assist in the resolution of operational difficulties that occur (or may arise) between headquarters and centers.
• Monitor and manage risk, ensuring security & confidentiality of customer information and oversee center audits and inspections, addressing any issues promptly.

Sales & Customer Service

• Develop and support center in achieving their sales goals through training,coaching, and performance management.
• Ensure high standards of customer service across all centers, Address customer complaints, resolve issues efficiently and Implement initiatives to improve customer satisfaction and loyalty.

Compliance Liaison

• The center operations carried out by the centers are based on the directives issued by the headquarters and departments. To analyze whether or not it is possible to carry out according to the orders.
• The instructions issued by the centers and departments that are in practice. If there is a discrepancy between the orders, coordinate with the relevant BU/FC.
•  Frauds in centers to cooperate with the relevant managers on the Control & Check programs to prevent abuse.

Classification Analyst

• To review the center's business conditions and current staffing conditions.
• Monitoring Transaction Data for Each Center and Reviewing and Presenting Requirements to the Head of Operations Management, lead them through the full end-to-end process of collecting.
• Prepare and present regular reports on regional performance to senior management.
• Overseeing the data analytics team, managing a team of analysts, and collaborating with relevant BU/FC to support business goals through data insights.

Responsibilities

• Effectively managing and driving the daily operation cycle from prospection through to successful closure.
• Check cash management (allocating, balancing, compensation) and monitor to be align with current policies, rules and regulations in daily basis.
•  Fearlessly and aggressively make suggestions and implementing change regarding process improvements in order to smoothen operation.
• Instructions issued by headquarters and departments; To cooperate with the relevant departments on business difficulties that cannot be carried out in accordance with the orders and to provide feedback to the relevant departments in order to establish better procedures.
• Performance Appraisals for the promotion of employees, to provide systematic evaluation.
• Demonstrate flexibility to perform every other duty as assigned.

• Recognized degree University Degree.(preferably in Business Management, Business Administration)
• Minimum 3 years in Management Level
• Relevant Experience in Operation Management and customer service of end user. (eg. Delivery service B2B, B2B2C)