✔ Operations & Station Management

• Oversee daily station operations to ensure compliance with SOPs, safety, and service quality.
• Manage manpower allocation, parcel flow, sorting accuracy, and dispatch efficiency.
• Coordinate seamlessly between station teams, bus gates, linehaul, and cross-functional departments.
• Monitor parcel turnaround time and overall process performance.

✔ Bus Gate & Agent Network Oversight

• Lead bus gate operations, including scheduling, loading/unloading, capacity planning, and documentation.
• Supervise agent performance, ensure compliance, and strengthen partnerships for wider network reliability.
• Conduct agent performance reviews and implement improvement actions.

✔ Team Leadership & Performance Management

• Lead station teams, bus gate staff, and agent coordinators with a high-performance culture.
• Set KPIs, monitor results, and coach team members regularly.
• Maintain strong communication between frontline operations and management.

✔ Strategy, Efficiency & Cost Management

• Drive efficiency, reduce operational errors, and elevate customer satisfaction.
• Manage budgets and implement cost-control initiatives.
• Identify gaps and lead continuous improvement initiatives.

✔ Customer Service & Stakeholder Management

• Resolve service issues and customer complaints promptly.
• Collaborate with CS, Fleet, Finance, HR, IT, Commercial, and other teams to ensure alignment.

✔ Reporting & Risk Management

• Analyze operational metrics and submit performance reports for management.
• Ensure compliance with policies and logistics/e-commerce regulations.
• Identify and mitigate operational risks across stations, bus gates, and agents.

• Bachelor’s degree in Business, Operations, Logistics, or related fields (MBA preferred).
• 5–7 years of experience in logistics, transportation, supply chain, or operations management.
• Strong background in station operations, agent network management, intercity parcel movement, or linehaul coordination.
• Leadership, analytical thinking, problem-solving, and communication excellence.
• Ability to work under pressure, manage multiple teams, and travel as needed.