Reported successfully

The role holder is responsible for facilitating and maintaining good relationships with banks and NBFIs. The ideal candidate is expected to help resolve operational issues with counterparties. He/She is also responsible for providing customers with adequate information about the bank’s products/services, and for retaining and cross-selling to customers.

Non-Bank Financial Institutions (NBFIs)

• Act as point of contact for establishing and maintaining business relationship with NBFIs
• Manage a portfolio of clients, comprising MFIs, NBFIs, Insurers, and extending the client base
• Evaluate new clients, structure credit facilities, perform credit assessment, cash flow projections and loan documentations
• Follow up and resolve client inquiries / issues through continuous interaction with clients, bankers, product partners, branch operations and other staffsAddress and support commercial trade and remittance businesses
• Support client service as dedicated professional when needed in handling the day-to-day client activities / requests for processing.
• Provide exhaustive assistance in the resolution of commercial customer’s complex inquiries and issues.
• Follow up and resolve client inquires / problems through interaction with clients, bankers, product partners, branch operations and other staff in a timely and professional manner.
• Keep abreast with Bank’s latest Corp. products to ensure customers know about latest products offers.
• Liaising with internal department to solve clients’ issue and to fulfill customer’s satisfaction.
• Negotiate legal documents related to payroll agreement, service level agreement, bank guarantee to get to the standard format.
• Attend relevant internal and external corporate meetings, seminars and networking events.
• Engage in clients’ meeting and provide feedbacks on Bank products and services.

• Bachelor’s Degree in Accounting, Business Finance, Economics or other business management discipline.
• 2-3 years of experience working in a similar role in a Bank.
• Strategic relationship development and credit analysis/loan structuring experience.
• Strong interpersonal skills and a team player with ability to coordinate with product partners and support functions.
• Able to handle complex client relationships independently.
• Strong understanding of various financial market.
• Efficient execution of assignments within a short time frame.
• Fluent in English (written and spoken). Chinese would be a plus.