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Senior IT Officer (MFI)

(IT Support)

Capital Diamond Star Group (CDSG)
Dagon | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active1 day ago The recruiter at this company was last active reviewing applications.
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Senior IT Officer (MFI)

(IT Support)

Capital Diamond Star Group (CDSG)
Recruiter active1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Daily call activities with the vendor on service request tracker.
  • Act as the primary liaison between End user and System vendors.
  • Ensure system availability, performance, and security compliance.
  • Ensure to meet for data security, regulatory, and audit and compliance requirements.
  • Monitor vendor performance and ensure compliance with agreements.
  • Maintain system documentation, including configurations and SOPs.
  • Evaluate, onboard, and manage IT vendors (software, hardware, cloud services).
  • Coordinate User Acceptance Testing (UAT) for system Fixed issue/ upgrades/new deployments.
  • Manage and Track and report UAT results, ensuring issues are resolved before go-live.
  • Available for some IT project planning and managing.
  • Troubleshoot system issues, perform root cause analysis, and implement fixes, new product creation.
  • Available to give user awareness training for IT SOP and Policy for end users.
  • Ensure IT policies and procedures align with company standards.
  • Provide remote and on-site support to branch offices for IT-related issues.
  • Documentations and IT stock inventory updates
  • Regular reporting to IT Department Head.
  • Available to Assist the IT Manager in budgeting and procurement processes.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 5+ years in IT support, vendor management, and UAT/project coordination.
  • Strong communication, negotiation, and problem-solving abilities.
  • Fluent in English 4 skills.
  • Ability to manage stakeholders (vendors, branches, management).
  • Documentation and reporting
  • Office-based with occasional travel to branches.
  • May require after-hours support for critical system issues.

What we can offer

Benefits

Benefits will be provided according to company policy.

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques