Key Responsibilities 

Customer Inquiry Management: 

• Respond to customer inquiries via messenger platforms, ensuring timely and accurate communication. 

• Provide information about the products and services offered by the company in a clear and engaging manner. 

• Ensure that all interactions are consistent with brand guidelines and company policies. 

Lead Qualification and Creation: 

• Evaluate customer inquiries to determine if they meet the criteria for lead creation. 

• Create leads in the CRM system based on qualified inquiries, ensuring accuracy and completeness of information. 

• Work closely with the Community Management Lead to optimize the lead generation process. 

Documentation and Reporting: 

• Accurately document all customer interactions and leads in the CRM system. 

• Provide regular updates on the status of leads and any issues encountered during customer interactions. 

• Assist in the preparation of reports on community management performance. 

Continuous Improvement: 

• Stay informed about the company’s products, services, and marketing campaigns to effectively communicate with customers. 

• Participate in regular training sessions and team meetings to improve skills and knowledge. 

• Provide feedback on customer inquiries and suggest improvements to community management processes. 

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.  

• Strong written and verbal communication skills. 

• Ability to work efficiently and handle multiple inquiries simultaneously. 

• Detail-oriented with strong organizational skills. 

• Proficiency in using CRM systems and other relevant tools.