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Position Overview

The Admissions and Operations Manager plays an important role in helping the school grow and run smoothly every day. This position is divided into two main areas: welcoming new families and managing daily campus operations. In admissions, you will guide prospective parents from their initial inquiry to student enrollment. You will give school tours, answer questions politely, update student database records, and share our school's vision with the local community. In operations, you will lead the support staff team, including security guards and janitorial staff. You will ensure the campus stays safe, clean, and well-organized. Additionally, you will handle basic financial tasks, such as creating invoices and following up on late payments. To succeed in this role, you must be a flexible and friendly leader. You should be able to solve unexpected problems calmly and manage competing daily tasks effectively.

Key Responsibilities

1. Admissions & Brand Ambassadorship

• Lead Conversion & Recruitment: Manage the prospective family lifecycle from initial inquiry to final enrollment, developing proactive follow-up strategies to optimize conversion rates.
• Parent Engagement & Communications: Serve as the primary point of contact for admissions, conducting prospective family tours, leading information sessions, and responding to inquiries with high professionalism and warmth.
• Database & CRM Management: Maintain precise and timely entries in the CRM and student record systems to ensure data integrity, facilitate follow-ups, and generate accurate enrollment reports.
• Brand Representation: Actively promote the school’s unique value proposition, educational ethos, and key achievements across all community touchpoints and outreach events.

2. Operational & Facility Oversight

• Staff Supervision: Schedule, train, and manage front-desk administrative personnel, janitorial staff, and support teams to foster a productive and service-oriented working environment.
• Campus Security Oversight: Enforce safety and security protocols across campus, ensuring security personnel remain vigilant and the environment remains safe for students, staff, and visitors.
• Cleanliness & Hygiene Standards: Supervise campus cleaning and maintenance teams to maintain exceptional standards of cleanliness, hygiene, and physical presentation.
• Inventory & Asset Management: Track, manage, and audit school assets, stationery, and operational supplies to prevent loss, control costs, and eliminate wastage.

3. Financial & Administrative Management

• Invoicing & Tuition Processing: Oversee the efficient issuance of admissions invoices, fee schedules, and enrollment statements.
• Payment Administration: Maintain systematic follow-up processes for outstanding tuition payments and fee balances to ensure healthy operational cash flow.

Core Competencies

• Crisis Leadership & Problem-Solving: Ability to remain calm, composed, and decisive when navigating logistical emergencies or resolving sensitive parent concerns.
• Time & Priority Management: Strong organizational skills to effectively balance time-sensitive admissions enrollment peaks alongside daily facility operations.
• Communication & Interpersonal Skills: Exceptional written and verbal communication skills, with an empathetic approach to family relations and team management.

Qualifications & Requirements

• Language: Fluent in Myanmar and an Intermediate level of English 4 skills.
• Education: High school diploma as a minimum, bachelor’s degree in business related field preferred but not mandatory.
• Experience: 5+ years of experience in admissions, hospitality management, customer relations, or school operations.
• Technical Skills: Proficiency in CRM software, School Management Systems (SMS), and standard Microsoft Office / Google Workspace suites.

Leadership: Proven experience in supervising support teams and managing physical facilities or customer-facing operations.